Our policy

Normal Cancellation Policy

The cancellations of the services required by the customer must be notified at least 72 hours before the date of the service, only in this case the entire cost of the service will be refunded.

Rescheduling Policy

You can reschedule the date or time of your experience (or add or remove guests) within 24 hours of booking, and up to 72 hours before the experience is scheduled to start.

Cancellations due to weather

If the weather creates a safety concern, either before or during the experience, the company may cancel the experience. If this happens, you will be fully refunded.

Cancellations due to an emergency

Refering to an extenuating circumstance you can to cancel due to an emergency claiming the total refund at any time. We may ask you to provide documentation.

Things to Know

The Company reserves the right to change itineraries and / or times for reasons of force majeure (adverse weather conditions, rough sea, etc. ).

The Company is not responsible for any extraordinary closures of Museums, archaeological sites and is not responsible for strikes, delays, irregularities in city traffic, or any other kind, damage caused by third parties or force majeure.

The Company is not responsible for any loss or theft of guests’ property during the tours.